Refund Policy

At Sebaga Africa, we are committed to creating a safe and fair one-stop shop for authentic African products. Please read this refund policy carefully to understand your rights and responsibilities.

1. General Refund Eligibility

Refunds are processed only if there is a legitimate issue with the purchased product or transaction.

2. Conditions for Refunds

Refunds may be granted under the following circumstances:

• The product received is significantly different from the description or images on our platform.

• The product is damaged, defective, or incomplete upon delivery.

• The product was not delivered within the agreed timeframe.

• Duplicate payments or unauthorized transactions.

3. Requesting a Refund

• Buyers must contact Sebaga Africa within 7 days of receiving the product to report any issues.

• Buyers should provide clear evidence (such as photos or videos) to support their claim.

• All refund requests must be submitted to info@sebagaafrica.com within 14 days of purchase.

4. Refund Process

• Once a refund request is approved, Sebaga Africa will process the refund through the original payment method.

• Refund timelines depend on payment provider policies and may take up to 14 business days.

5. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind by the buyer.

• Products damaged after delivery due to improper handling.

• Items sold as final sale or custom-made (if clearly stated).

• Failure to provide accurate shipping information leading to lost packages.

6. Shipping Costs

• Unless otherwise stated, shipping costs are non-refundable.

• Buyers may be responsible for return shipping costs unless the refund is due to an error on the part of Sebaga Africa.

7. Contact Us

For all refund-related issues or assistance, please contact:
📧 info@sebagaafrica.com